Refund policy

Return & Refund Policy

I want you to be happy with your purchase. If something isn’t right, please reach out — I’m always happy to help.

To initiate a return, please contact me at support@greenleaf.nu with your order number.

Returns & exchanges

If you are not satisfied with your purchase for any reason, you may request a return within 14 days of delivery, in accordance with Swedish consumer law.

Returned items must be:

  • Unworn and unused

  • Returned in original condition and packaging

Refunds

Once a returned item is received and inspected, a refund will be issued to the original payment method. Original shipping costs are non-refundable.

Damaged or incorrect items

If your item arrives damaged or you received the wrong piece, please contact me within 14 days of delivery. Include your order number and clear photos of the issue.

In these cases, I will offer a full refund or replacement, and return shipping costs will be covered.

Return shipping

  • For returns or exchanges due to dissatisfaction, the buyer is responsible for return shipping

  • Returns must be sent using a tracked shipping method

Exchanges & store credit

If you would prefer an exchange or store credit instead of a refund, I’m happy to arrange that.

Lost packages

All orders are shipped with tracking. If a package appears delayed or lost, please contact me so I can initiate an inquiry with the carrier.